Device Unlocking

The procedure of unlocking and un-enrolling devices is crucial, not just for operational continuity but also for ensuring maximum asset recovery and heightened security. This document serves as a comprehensive guide to facilitate these processes across different platforms, emphasizing the profound significance of device unlocking especially when aiming to recover maximum resale value.

The Recover Software provides a holistic view into your recovery efforts, this includes easy communication between systems that control the devices and processor facilities.

Why do you want to ensure devices are unlocked in a timely manner?

• Security: Confirming that a device is at a safe location, such as a processing facility or company HQ, is the first critical step. Once the device's safety is ascertained, it's essential to ensure it is unlocked. This not only enables the asset's profile to be removed but also allows for the device to be securely sanitized.
• Maximizing Resale Value: An unlocked device vastly increases its resale value. Buyers and resellers often avoid devices that are locked or tied to management systems, as they cannot easily repurpose or sell them.
• Certificate of Destruction (COD): Erasing a device post-unlocking is not just about resale; it's about security. Once a device is fully erased, a Certificate of Destruction can be provided, thereby affirming that there's no lingering data, and eliminating the security risk associated with the data-bearing assets.

UEM's can ensure your users cannot enroll the machine with a personal iCloud account. This allows the organization to retain total control over the device and prevent complicated unlocking processes.

Please see the Unlocking section for more details around this process.