Apkudo's Recover Software tracks devices that need to be unlocked and serves as an intermediary between the endpoint management system and the processor. You will need to utilize the UI or the API and incorporate the Recover Software in your workflow. Keep in mind, there may be implications to unlocking a device so you will want to make sure your device is properly unenrolled or unlocked before sending the command to the Recover Software.

Once a device is deemed to be unlocked, the processor will pick the device and proceed down the processing line. If the device is still locked, a charge may be incurred.

Identify locked devices

View Locked Devices

This URL will Navigate to the Locked Devices report. You can export this view to use as an import into the system you need to unlock the devices from.

Signal the processor of a device unlocking event

Now that you've used the output from the Recover Software, perform the unlocking // unenrollment flows on the device(s). Once you've confirmed the devices no longer have a managed profile, you can signal the recovery platform to re-attempt processing the device(s).

In the previous step Identify locked devices you can select any number of devices in the grid to Device Unlockonce you have selected at least 1 device from the grid, a Unlock Devices action will appear.

Sending the unlock commands from the API

Use the Device Unlock API endpoints to manage unlocking devices.

Personal iCloud Enrollment

If your device end user has registered their device to a personal iCloud account, there are 2 methods you can use to release the lock on the device.

1. Request the user to sign into iCloud and remove the device from Find My, you can find instructions for this process On this Apple Support Page
2. If the end user either refuses or cannot release the devices from their personal iCloud account, if you have Apple Proof of Purchase , you can request Apple to remove this by submitting a Activation Lock Support Request through Apple.

Devices that cannot be unlocked

/device_release

If you cannot unlock a device, it will be deemed low value. This will process the device AS/IS and will send the device down a destruction path. THIS ACTION CANNOT BE UNDONE